Terms of Service

Norami provides a hosted platform that lets organizations index their spreadsheets and other operational files and ask questions about them in plain language, with cell-level provenance for each answer. The features of the Service may evolve over time. We will provide reasonable notice of material changes that adversely affect your subscribed functionality.

You are responsible for the accounts and credentials issued under your organization, for the actions taken through those accounts, and for keeping credentials confidential. You agree to notify us promptly at security@norami.ai of any suspected unauthorized access. We may suspend access where we reasonably believe it is necessary to protect the Service or other customers.

As between you and Norami, your organization owns all Customer Data (the files, queries, and other content you submit to the Service). You grant Norami a worldwide, non-exclusive, royalty-free license to host, process, and display Customer Data solely for the purpose of providing and supporting the Service to your organization, and to comply with applicable law.

Norami does not train foundation models or shared machine-learning systems on Customer Data. Models that operate on your Customer Data run in the context of your organization’s tenant and are not used to improve service for other customers.

You represent that you have all rights necessary to submit Customer Data to the Service and that doing so does not violate applicable law or any third party’s rights.

You agree not to, and not to permit any user to:

• Use the Service to violate any applicable law or regulation, or to infringe the rights of any third party.
• Upload Customer Data that you do not have the right to share, or that is unlawful, harmful, or contains malware.
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by applicable law.
• Resell, sublicense, or provide the Service to third parties outside your organization without our written consent.
• Probe, scan, or test the vulnerability of the Service except under a written authorization from us.
• Use the Service to build a competing product or to benchmark for publication without our prior written consent.

Fees, billing terms, and any usage limits are set out in the order form, statement of work, or other commercial agreement signed between your organization and Norami. Unless that agreement states otherwise, fees are non-refundable, exclusive of taxes, and due within 30 days of invoice. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law.

These Terms remain in effect while your organization has an active subscription. Either party may terminate for material breach if the other party fails to cure within 30 days of written notice. We may suspend or terminate access immediately for non-payment, for security reasons, or where required by law. On termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period before deletion as described in our Privacy Policy.

Norami and its licensors retain all rights, title, and interest in and to the Service, including the underlying software, models, documentation, and brand. No rights are granted other than those expressly stated in these Terms. Feedback you provide may be used by Norami without obligation, but we will not identify you as the source without your consent.

Each party may receive non-public information from the other that is identified as confidential or that should reasonably be understood to be confidential. The receiving party will protect such information using at least the same degree of care it uses for its own confidential information (and not less than reasonable care), and will use it only to perform under these Terms. Customer Data is your confidential information.

We warrant that the Service will perform materially in accordance with the documentation we make available. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND NORAMI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Norami does not warrant that the Service will be error-free or uninterrupted, or that any answer it produces will be free from inaccuracy. You remain responsible for verifying outputs before relying on them for material business decisions.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOUR ORGANIZATION TO NORAMI IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to defend, indemnify, and hold Norami harmless from claims by third parties arising out of (a) Customer Data submitted by your organization, (b) your organization’s use of the Service in breach of these Terms, or (c) your organization’s violation of law. Norami will defend your organization against claims that the Service, used in accordance with these Terms, infringes a third party’s intellectual property rights, subject to our standard indemnity carve-outs and procedures.

These Terms are governed by the laws of Chile, without regard to its conflict-of-laws principles. The parties agree to submit to the exclusive jurisdiction of the ordinary courts located in Santiago, Chile, for any dispute arising under these Terms, unless the parties have agreed in a signed order form to a different venue or to arbitration.

We may update these Terms from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify customers in-product or by email. If you do not agree to the updated Terms, your sole remedy is to stop using the Service.

These Terms, together with any signed order form and our Privacy Policy, constitute the entire agreement between the parties with respect to the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Neither party may assign these Terms without the other’s consent, except in connection with a merger, acquisition, or sale of substantially all assets. Our failure to enforce any right is not a waiver of that right.

Questions about these Terms can be sent to legal@norami.ai. For all other inquiries, write to hello@earlyshift.ai.